Ordering, Payment & Changes FAQs

How does the ordering process work from quote to delivery?
The normal flow is: confirm the specs, review the files, decide whether you want a proof, approve the final production files, pay the deposit, move into production, then pay the balance before shipment. We stay involved through the production and shipping stages. If the project is still in the planning stage, you do not need to have every detail figured out before reaching out. We can help you narrow it down.

How does payment work?
For a physical sample, we take full payment up front. For the production run, we require 50% before production and the remaining balance before the shipment is released. Before we request the remaining balance, we will send you photos of the finished books and book stacks. We also take credit card, which gives you a good layer of protection on your end.

What happens if I need to change files after I approve the proof or place the order?
Once you approve the files, the order goes into the production queue. From there, the job moves into the next steps, such as film making, printing, and folding signatures, and each step can add cost. If the issue is a real show stopper and production has to be stopped, we will review the current status with you and work out the best way to minimize the damage. In some cases, a change may still be possible without affecting production right away. For example, updating a dust jacket file can sometimes be easier because that step comes later. Please note that there is a $30 file update fee for changes made after approval.

Is there a charge for extra PDF proofs or PDF re-proofs?
Yes, if the update is on your end. Before production, you will review the PDF proof and give us final production approval. If the issue is on our end, such as not aligning the cover artwork properly, we will redo it at no charge. But if you find something that needs to be updated in the files, such as fixing a typo, there is a $30 reproofing fee.

What happens after I approve the proof?
Once the proof is approved, the job moves into final production scheduling. At that point, changes become harder, slower, and more expensive because the files have already moved past review and into manufacturing.

Is a deposit required, and when is the balance due?
Yes. We require a 50% deposit before production. The remaining balance is due after production is complete, before we release the shipment.

Can I cancel an order after approving the proof?
If an order is canceled after proof approval but before production begins, a $300 preparation and prepress fee is non-refundable. This covers file review, prepress setup, proofing, and production coordination. If production has already started, we will review the production status and calculate the refundable amount based on costs already incurred, such as paper, plates, materials, press setup, binding, finishing, or completed work. Any unused shipping cost will be refunded. Non-refundable payment processing fees charged by the payment processor may also be deducted from the refund.

What happens if there is a production issue after delivery?
If there is a problem after delivery, please contact us right away with photos and a clear explanation of the issue. We will review whether it is a production problem, carrier damage, or something else that needs further review. The general rule is that we will do our best to solve the issue fairly. If the problem is on our end, we will assess the situation and work out a fair solution with the customer. Depending on the issue, this may include credit for defective copies, a partial refund, or, in serious cases, reprinting the affected batch.